I had the screen of my BlackBerry Bold replaced this week, and for some reason all my services were interrupted the following day. I sent an email to Vodacom's customer service. Farouk Martin called me and talked me through all the steps to rectify the problem. He was pleasant and really helpful - ...
I have trying to get hold of the sales call centre for the last 4days. I have been on hold for over an hour each time, with no answer, but getting cut off. This is seriously ridiculous now! I just want to follow up on my order that was suppose to be delivered on Tuesday. ...
My original complaint: I have several contracts with Vodacom. The coverage at my house is terrible! My voice calls are dropped and my data downloads either takes forever or does not happen at all! I logged a call in January and they phoned back several times asking the same questions, treating me ...
I upgraded my contract on the 8/03/2013 to a new iphone. After the week end I found that the charger plug did not work at all. I returned it to the store as an OBF and had to hand in the entire package for inspection including the new phone. I think it's pretty clear that this is an OBF. I am now ...
After many years with Vodacom, I am seriously considering switching to their competitors. When my time to upgrade my two mobile contracts came, I applied through the web to obtain the advertised deal: [URL Removed] this deal costs 249 Rands per month and according to the numerous Vodacom employees ...
My contract with vodacom had expired an I had submitted a written notice to cancel this contract once 24mnths are over. Followed up an this was done. Last payment would have been Jan 2013. End of feb I was still debited. I called in on the 1st of March and I was told the team leader will call me. I ...