Went to vodaworld Friday 15 march. Was there to purchase a blackberry car charger only. Stood in queue with 1 other person and there were 4 tellers. Tellers started disappearing 1 by 1. 20 min later there were 6 customers and 1 teller!!! Asked for the manager, who never appeared. The excuse i got ...
Related to my complaint "Negligence results in more than R1000 in damages". Vodacom Customer Care got back to me on my complaint and stated that they can credit me for the 20 months of unauthorised deductions, but will then charge me a maximum rate per sms that I sent and it may result in ...
Gave call centre a buzz last Saturday afternoon, and requested help with two qeuries. Agent informed me that escalation will be done, as he is unable to answer questions positive. Told me that ref. numbers will be smsed. Monday morning, still no ref. number. Called call centre again. Could not see ...
It is so unusual to receive great service from a call centre but today I did. After having received no help from a walk in store, I called the Contact Centre and got through to Naeem. He managed to answer all my questions and came up with solutions to my situation. He was polite and incredibly ...
I upgraded my contract on March 7, I was told this nokia lumia is the best phone, I was only given 2 decent options. I chose the nokia lumia 510 but I am not satisfied with it because it uses way too much airtime! I wanted to exchange it for the blackberry but they say they can't exchange it! I've ...
STILL AWAITING A CALL FROM VODACOM FROM MY HELLO PETER COMPLAINT LAST WEEK, JUST SHOWS YOU THAT THEY DONT GIVE A RATS A.. ABOUT THEIR CLIENTS. CALLED THE CALL CENTER THIS MORNING TO QUERY WHY I AM BEING CHARGED EXTRA THIS MONTH, SPOKE TO 2 CONSULTANTS THAT PASSED THE BUCK, THE 3 PERSON ENDED MY ...