I am due for an upgrade on my contract. On attempting to view the options on the Vodacom website I am informed that my account is in arrears!! Actually it is in credit!! Trying to speak to somebody at their call centre is like speaking to the mentally challenged. They all want to help but nobody ...
I signed a new contract at the Vodacom store in Norwood Mall with Cynthia Nkosi I moved from blackberry to Samsung Galaxy S3 I requested a data package over a 24 month process for a total of a R 945 rand as when i travel to Durban or Cape Town, i will need to download email etc I explained this ...
I received a phone call this morning from a woman named Samantha from Viacom elite mobile. She started discussing prepaid things with me. When I objected she got snippy with me and instead of being a good sales person trying to win the customer she got rude and promptly hung up the phone. I get ...
After putting my account in a different name and entering new banking details, Vodacom overcharged me for my contract. I knew that it was too much to expect for a service provider in this country to get it right the first time. Additionally, I have apparently exceeded the number of monthly calls to ...
I have just had a look at my proposed invoice and I can't see how it can be correct. I have a supposedly used R77 of data and it is only the 3rd of april. I have a blackberry and i hardly download anything besides updates, of which I havn't done any in a while so I don't know where vodacom gets ...
I called the call centre to inquire about an incorrect Blackberry Service debit. I upgraded at the Vodacom shop during February 2013. They concluded the upgrade with all the relevant changes to my account, in the store. Or so I thought. In fact I am still being billed for services which I now ...