I had taken a contract in January 2013 consisting of a webbook and 500mb of data per month. I have been to the store over 11 occasions for the same persistent problem. The initial modem given to me was not compatable (AFTER BEING SENT TO UMHLANGA). The 2nd modem is still not connecting to the ...
I launched a complaint on Friday - 3/5/2013 - ref: S3-TP31D-D3UC7 I havent received a call back yet as promised, it is now 3 days later. Vodacom deducted R1800 - from my account for data usage, WITHOUT informing me of this. Regardless of going over the gigs given as per the data contract, I was ...
Since my previous complaint I have not been helped at all. The people at Vodasure are rude and un-helpfull the branch says there is nothing to do as the person resigned that is responsible for this. I am a customer and the finger pointing does not resolve my problem. How is it possible that no one ...
After weeks of struggling with this company, I finally get confirmation from them that their network department has confirmed my issue and there is nothing i can do about it. It has been sent through to cancellations, LAST MONTH! HOW much longer will this take? WTH is the delay for cancelling my ...
Contract was cancelled after first term was up - 2009. Debit orders still came off without my knowledge. Brought to my attention on 22 March 2013. Have made necessary enquiries. Vodacom admits debiting in error. I keep following up (2 - 3 times a week) but still no definitive response as to when ...
I upgraded my son's contract to a Top up 200 last week. I was hesitant to renew my contract with Vodacom, because I have had a number of issues with bad service and double standards. Because of convenience, I decided to upgrade with Vodacom again, as all 4 my other contracts are with them. The ...