At 14:36 a sms came thorough on my cell informing me that a sim swap has been requested and if I dispute this I had to call a 082111 number. I only saw this at 16h00 and immediately called Vodacom whereby I was told by the agent that this request would be cancelled and he was transferring me to the ...
I went to edgars after an advert on special offer on blackberry 9320.According to the advert I was suppose to pay R149 a month on topup 99 but to my surprise I got a bill saying I will have to pay abou R209.49 A month. I called vodacom about this confusion then explained my story then I was told ...
Hi, I called the Vodacom call centre yesterday to ask for my Itemised Billing email that I usually get around 9th of every month. The agent started rambling on about writing a letter with an ID number etc. Why should I be asked to do all of that if I am paying for my itemised billing report on a ...
I upgraded to a non-BB contract 2 months ago (migrated from BB to Android). Today I noted that the BIS was still activated. Upon contacting customer service I was told that I should have requested the deactivation of the service. How can I pay for a service included in a specific contract that I ...
I upgraded to a blackberry torch in march 2012.July 2012 phone broke, vodacom replaced it with a "new" phone. Jan 2013 phone broke, i then found out the so called new phone they gave me in July 2012 was actually refurbished. They sent me another refurbished phone, it arrived at the ...
The service provided by Vodacom for over a month now has been quite astounding. I have had to take in my Blackberry approximately 4 times to the Vodacomworld in Midrand and have to date not received satisfactory service. Apparently my phone was deemed unrepairable. During my trips there I have been ...