I am a customer of Vodacom and as far as I know the customer is always right and yet here i am after months of struggling! Over and above the issues that i have experienced with Vodacom since January I requested a R50 limit to be put on the phone. i received an sms at the beginning of March saying ...
To Whom it may concern Please inform me how to go about cancelling my 3G contract. According to the consumer act I only need to send a written request and reason in order to cancel a contact and after 2 weeks the contract should be cancelled. I have requested an itemized bill from Vodacom for ...
My Blackberry is broken, and I need a phone for work, but the phones on the new plans are way too expensive to buy cash. So I enquired about canceling my contract and then was going to switch over to MTn with one of their top up packages. I got told in store that the cancelation fee would be R550, ...
I am now battling no 2 years - just asking them for a settlement amount. Eventually got some one at Vodacom to assist - and guest what after a week of explaining over the phone to 5 different people repeating my story now for the 40th time - THEY REFER ME TO THE ATTORNEYS - Who' s client am I??? I ...
How is it that even though I renewed a contract without a blackberry and specifically asked to have the blackberry service cancelled I'm stilled charged for it? Perhaps I'm much too logical: no blackberry = no blackberry service charge? ...
I have read some of the "reports" that your customers, like myself, had to say about your service. I have been complaining about this problem for the last 3 years. I will complain, the call centre will lodge a request to see what is going on, promise to inform me and nothing happens. It ...