I bought a Samsung S25 Ultra after my S24 Ultra was stolen. I had to take it on credit as the brokers were not keen on the claim for a new phone. After two months of monthly payments, the insurance company paid me R23k. I went to Vodacom at Baywest and paid off the phone by paying R26k. Since ...
I am unable to change my banking details. Calling customer service refers me to TOBI and cuts me off. TOBI does not understand my problem and keeps looping to the main menu. I want to speak to a consultant. ...
I called Vodacom to cancel a contract on Invoice I4485882 and was instructed that I would receive an SMS with a reference number. I never received the number, so I followed up two days later with an email to [email protected]. I never received a response. I have now received a notice that ...
I applied for a home router with Vodacom online, which was approved. However, I struggled to accept the debit mandate until I finally went to accept it at the ATM. Vodacom called me to verify the order and informed me that it had been released for delivery. However, I have followed up with Vodacom ...
My account was in arrears on 19/08/2025. I paid on 21/08/2025 and was told by the first consultant that the numbers would be activated after 5 hours. On 22/08/2025, I called again, and the second consultant said it would take 3 working days. I just laughed out of shock and called again. Now the ...