I posted a complaint about Voda4U in Clearwater Mall a while ago. It was not until Nkosinathi was given the job of sorting out my two-month old problems, various complaints and two faulty phones that I had the opportunity to experience the kind of customer service most South Africans only dream of. ...
Good day, We went to Vodacom Sunday 26 May 2013, to get goodies extremely excited. Ruan assisted us through the whole procedure; according to Ruan the transaction was approved. Happy shoppers we signed the contract and went home with our goodies in hand, only to be informed telephonically the next ...
Three months before my contract expired I advised Vodacom to convert my line to a prepaid service as I will no longer be a contract customer. They advised be to call a month before the expiry date which I complied. I was told that my request has been logged and will be converted on the date of ...
I didn't ask Vodacom to explain their arrangement with and responsibility towards the WASPs - we all know what a bunch of they are. Dont tell me how easy it is for you to make money off me by ignoring me - I want the signed contract where I agreed to any/all WASP taking my money via the Vodacom ...
I have complained to Vodacom before about the poor network coverage and I receive the same pathetic excuse each time. It seems reading the complaints on hello Peter for bad network coverage they give the same answer of building a tower nearby yet they don't have a timeframe. How pathetic, actually ...
I paid R70 per month for almost two years for blackberry services while my SIM was never inserted into a blackberry phone. I enquired about this five times and every time I follow up the enquiry was either not captured or it was closed without giving me feedback on the final decisions made. I ...