I am a new customer and the number I have been given has been recycled. I receive SMSes with summons and notices of being handed over for accounts that belonged to the previous owner of this number before it was recycled. I was not informed that I had a recycled number and Vodacom refuses to advise ...
August 2013. Sufficient data remaining on my contracted data bundles, according to website. "Bill so Far" function indicated an acceptably low bill. Any smses warning of bundled data running low acknowledged and, I thought, bundles purchased. Fast forward to 26/09/13, and see that the ...
I called the Vodacom call centre in order to change my account details. The call centre agent (Thabo) was remarkably helpful. Unfortunately we were cut off twice during the call, both times Thabo called me back. I needed to verify some details and Thabo asked how long it would take me to do this. ...
My parents immigrated back overseas. Before leaving they went to Vodacom Fourways branch to cancel their contracts on both lines 0726622992 and 0828669407. They paid R2, 400.51 on the 25th June for the premature cancellation, signed all the necessary documents and were reassured everything is done. ...
A person by the name of Andrew Petersen has been harassing me for weeks now demanding a fictitious payment on behalf of Vodacom. He is threatening me with court action and blacklisting if I do not pay immediately. I have explained to him that I owe Vodacom nothing and asked several times to send me ...
Vodacom should be penalised for BAD SERVICE and CUSTOMERS COMPENSATED. Data query not handled professionally: SERVICE REFERENCE: S3-TXHAK- K2XV o 5/8/13 I went to Canal Walk Vodacom to query my July account of R3, 235.11 o received an Itemised Billing o queried 3 large amounts (27/7/13 - R861.19; ...