I lodge a data query on the 9th of October. My data contract is R149 for a 2gig and already in the month of October my account is standing on R427, 02 and I still have free data on my account left were it should only be R149. Vodacom promised me that they would phone me back within 24hrs and still ...
Today a person called me from Vodacom to discuss my package and how I can change it. After the person mentioned that the call is recorded for record purposes and so on he started telling me about how I can improve my usage... I proceded to tell him thanks but I am very happy with my package and ...
Upgraded to new contract 1 August. Was billed according to old contract for August and charged R1500-00 for data useage. Went to Vodaworld customer Care 4 times and spent 6 hours trying to resolve. Mogapi the "on duty manager" admitted it was a mistake on their side and that a credit note ...
I have tried getting the banking details for Vodacom to pay our cellphone account on time. we bank with Capitec and Vodacom is not loaded on their supplier list. when phoning the call centre or any branch for that matter all help you get is - do a global search for Vodacom and add them as supplier. ...
After logging on to the Vodacom site I was forced to change log in details. Had to re-register my cell phone numbers and was give a "New" mail account starting with my cell number. Ever since then I am not getting my e-mails. 3 calls to the customer support services I eventually got hold ...
So now that iv waited a month and a week, with having no phone and having your chief managing supervisor natasha makes us wait 3 and half hours on friday to disagree that my phone is broken, I now hear that you, vodacom, a multibillion company, now also agrees that my brand new replacement phone is ...