After many frustrating phone calls starting 24 Sep, I had escalated my replacement handset to Vodacom aftersales on the 7 October via email to Patricia Lamola. She had committed to giving me feedback and I am still waiting. I have had to call in everyday since then, each time the operator ...
I upgraded from a blackerry to a sony Xperia smartphone over 8 months ago. But the agent did not cancel the BIS subscription on the account. So for a couple of months I was being charged for this, so i called customer care and they said they would forward this to accounts to sort my refund out. A ...
From a client's point of view, I am growing exceedingly tired with the level of service that we receive. My problem started months ago: 1. Received a Faulty Upgrade, had to fight to get this resolved. 2. Upgrade Dates not changed by Staff in Vodashop after it had been instructed for them to do this ...
Hi, i purchased a Nokia 311 in December 2012 on a 2 year contract. Today it is 16/10/2013 and I have given my phone in 4 times to Vodacare Somerset West Branch due to the same problem that is re-occuring since short after I purchased the phone. After 4 times, the phone is still giving the same ...
I had a contract with Vodacom which I unfortunately fell in arrears with. I made payment arrangements and paid the outstanding balance up in full as well as the remaining months charges to come. this was done in December 2012 when the contract was only due to be paid up in May 2013. On my ITC ...
I have purchased my Blackberry that is under a year old& still under warranty, I went to the Vodashop that I purchased my phone from and they advised me that I need to go to a voda care shop. My blackberry just stared wiping all information of my phone as of a few weeks ago, it just reboots ...