A debit order had failed at the beginning of July (Debit order A). I knew that at the beginning of August there would most likely not be enough money in my account to to make a payment, so I made a double payment to cover that. Then, for some unknown reason (at the time), you tried to debit an ...
I would like for my ITC status to be updated within the next 48hours. I don't have a contract with Vodacom anymore and I have been told that I am owing you guys R2400, I have paid up the account proof of payment I have. As a result of your records not being updated or being updated, ITC has been ...
Dear Vodacom and Lomarie, my previous concern refers https:///vodacom/complaints/sort-out-the-account-1181117 you promised me that my account will be sorted and that my billing will be corrected in the form of a month to month comparison. Why was this not done. I upgraded in August but am still on ...
I did my Vodacom upgrade last month to Blackberry Z10, thinking it was just a new phone with my old contract number. I received my first bill via e-mail last week and nearly had a heart attack. My bill had jumped from roughly R400.00 p/month to a whopping R2600.00. I immediately phoned the customer ...
My daughter ordered a phone from Vodacom (08217844) on an upgrade of her contract on Sunday 13 October 2013. The consultant on the phone told her that they were behind on their deliveries and that she could expect delivery within 4 - 5 working days. She ordered a Sony Experia V on a Top-Up 135. She ...
I completed my upgrade online, only to discover that the upgrade was in fact a new contract. When I queried this fact on the 9th October 2013, I was given the run-around from Upgrades to Online orders to Cancellations, each in turn saying it was the others division. When finally I managed to speak ...