Ive struggled for three weeks to get assistance from Virgin Money after my Internet Account was locked. Consultants didnt even take the time to listen to my problem, but instead wanted to transfer me to the next person asap, without assisting. Eventually Devashni, a manager, listened to my query ...
I apply for a new card .i receive the card then get told i must re send all my details like bank statement, id ect... again, after i already send with the courier who dropped the card! i try get hold of vanessa johnson at virgin and get no answer and she doesn't return my emails as well. how did i ...
My Credit Card was swallowed by an ATM last weekend so I reported it to Virgin Money and they said they will re-issue the card and deliver it in 2 weeks. This morning I called them and was told that they couldn't re-issue my card due to the credit bureau report. I know to my knowledge that I only ...
I HAVE TRIED THRU E-MAILS AND PHONE QUERIES TO GET VIRGIN MONEY-ABSA TO DESIST FROM SENDING ELECTRONIC STATEMENTS TO ME BUT TO NO AVAIL. NO RESPONSE TO E-MAILS AND THE CALL CENTRE ESPECIALLY SADE AND GIFT ARE EXTREMELY UNHELPFUL WITH QUERIES AND ARE ABSA STAFF TRAINED TO COPE WITH VIRGIN MONEY/ABSA ...
1. False accusation of "credit risk": I have never paid VM late, nor anything less than the full amount due. I have no debts whatsoever, and earn much more than when VM first issued me a card. Nonetheless, I received a letter implying that VM would not issue a new card when the old one ...
To whom it may concern I have a Virgin Money Credit Card. I informed Virgin before I left on holiday that I will be out of the country and asked that they not block my credit card if I make overseas transactions. Today, the blocked my credit card nonetheless. This has caused me extreme problems, ...