Virgin mobile had promised to refund an excess of 14 months @ a rate of R120.00/pm that I have paid totaling R1.680.00 and they have not done so. I have called in numerous times and non of the consultants have been of help, instead they have been referring us from one consultant to the other until ...
I cancelled the Virgin Mobile contracts for myself and my daughter in Feb 2013 (our contracts were due to expire in March 2013). We received a confirmation email and were waiting for the calls and usage to be stopped. Nothing happened. After about 6 weeks, I re-checked my confirmation email and saw ...
My 24 month contract was up in January 2013. As I did not wish to continue with it I cancelled it in November 2012 as per Virgin T&C's. After numerous calls and e-mails to Virgin to confirm that this issue has been dealt with, this morning I receive another sms informing me that another debit ...
Hi, Virgin Mobile has listed me on the bureau even after I lodged a complaint on Hello Peter. My first complaint was with them not willing to close or write off my complaint. and now they have listed me on the ITC for R200 on a contract I closed (only after I lodged a complaint on Hello Peter). ...
I sent in my mobile phone to Virgin Mobile at the end of February 2013, they inform me in the store that it takes 21days for me to hear back about my phone. After 21 days No word from Virgin, not a call or an email. Now in the first week of April I phone the store, they can't help me, I get a ...
I TRIED TO MAKE A CALL ON SATURDAY MORNING ONLY TO BE DISCONNECTED DUE TO INSUFFICIENT FUNDS.THIS WAS ODD AS MY AIRTIME OF A THOUSAND IS LOADED MONTHLY ON THE 1st. CALLED THE CALL CENTRE, THANDEKA TOLD ME THAT IT'S DUE TO MY INTERNET USAGE. NOW I WAS BEWILDERED, I HARDLY GO ON THE INTERNET AND THE ...