I phoned Virgin Mobile on 10 January 2013 to cancel my account. I was told that my contract would be cancelled on 28 January 2013, however I would have to pay 2 months in arrears, i.e. last debit order payment being 1st March 2013. However, this month (April 2013) R149 was debited from my account. ...
I am resorting to filing a complaint here as I have phoned the call centre 5 times in the past month and have not had any success. My phone was replaced earlier this year due to fault and they said my contract would change from receiving: R200 airtime and 1000 smses pm to R150 airtime 150 smses and ...
I took out a contract in 2008/2009, after 2 months my phone was, after phoning them I had a whole list of things to do, open a case, send the case number and documents back for phone blacklisting, send through to RICA, do a sim swop, did all of that, then noticed if I phone my own number, (from my ...
At the beginning of December 2012, I cancelled my Virgin Mobile contract. Was told that my last debit order would be at the end of December. To date, I am still having my account debited!!! After NUMEROUS calls to Virgin Mobile (where they have even read their notes back on the system to me ...
My contract came to an end and I cancelled in good time (Nov 2012) - and THAT wasn't an easy process. Eventually received a confirmation email saying that the last debit order would be 1st Feb 2013. Of course it went off my account again on 1st March - emailed Virgin and they apologized and ...
Fourth month and mrs s pelcher 1000 sms bundle not loaded. Worst mobile network ...