I upgraded my contract at the Canal Walk store on December 5th, 2012. I had to leave the store to go to the loo, when I returned to get the paperwork done, a chap by the nme Benny had "accidently" ticked the incorrect contract. I wanted to be on the Classic200 which is R199 p/m and the ...
The following are just a few of my written appeals, after seven tel calls that was recorded by virgin mobile, and still no response. Please help me, as I would not like to act unlawfully!!! 1. I can not even begin to tell you how terribly disappointed I am in Virgin Mobile in particular and the ...
I need to know how it is possible / legal for Virgin mobile to blacklist me if they up. My understanding is that it is illegal as they do not have an admission of guilt - I am not guilty. I cannot take responsibility for Virgin mobiles gross incompetence. o I went into the Bridge shop four times to ...
My contract expired end of April 2013 - I contacted the call center 22.04.2013 to confirm that I did not want to renew it. I was advised that the last debit order is due till end May 2013. I accepted this and the debit order went off my account on 25.05.2013 as agreed. I have not used any of the ...
I handed in my phone 5 months ago for repairs. To date I have still not received my phone or any explanation as to why I am paying for a phone I can not use. All attempts to contact these people have failed to produce results. ...
I called in and spoke to Karabo Mosome whom gave me the following ref: 46738380 and a cancellation figure of R1796.14 for my 2 contracts, i Paid and sent a proof of payment to her, yet i am still being billed? This needs to be rectified ASAP before i take further action ...