Hi Peter. I am having endless problems with my contract since January 2013 .I have visited the head office on two occasion's to solve my account and every time I have to give them prove that the money I have paid to them Is showing on their computer as paid but still my lines is being cut off and ...
I took out 2 contracts for my kids in June this year. Initially just after I took out the contracts, airtime and data was mysteriously debited from both accounts. I queried this with the store and they sent an email to the head office and copied me in. To date I have not had a response. The ...
After endless queries, telephone calls, unreplied e-mails, hellopeter posts etc we are still on the wrong contracts. It just seems that they are willing to lose me as a customer after 4 years of being a loyal paying one. Maybe I should just throw the phones in the closest pond and get myself ...
My usage on my cell phone account was incorrect. After being put through to about 5 different people, a gentleman by the name of Leepile Monchusa eventually understood what I was trying to say and confirmed that a credit was due. I was assured that the credit would be put through within 3 days. ...
I have had a exact same problem the previous month, and also reported it on this site. I have stopped my account with Virgin Mobile, and they just keep on billing me. The previous month they phoned and apologised for the inconvenience it caused, and this month they just deduct another payment! This ...
I called the Virgin Mobile Call Centre three times. As soon as they heard I wanted to stop my contract (which expired last month), they insisted on transferring me to another department which simply never answered the phone. Very frustrating! ...