I have walked a long, hard road with Virgin mobile over the past few years. Recently, I had to decide whether or not to continue on or cancel my contract. I was going to cancel my contract until I had the pleasure of speaking with Jabulani - One of the most outstanding customer retention ...
I have cancelled my contract with Virgin Mobile in March 2013 and received my last invoice on16 May 2013. I queried the account on 17 May and after sending a further reminder received an email from a certain Mr Skhumbuzo Hadebe advising that the query has been referred to accounts who will contact ...
I made a complaint about virgin on 27th July. I have had one response since then which was a very confusing listing of some of the calls. No refund of my monies has been forthcoming and no satisfactory resolution of my complaint. Ihave e-mailed londiwe who initially resonded to my complaint and ...
Thanks for the below and your promise to have my Nano Sim by today, Thursday 8th. To be honest, similar to my initial concerns and complaints as listed on HelloPeter - I also thought this would prove unlikely. Seems I was correct -I just had a call from your courier asking if I would be home in ...
I am very very upset with Virgin Mobile network!!! First of all, I got my contract and live in Hartbeespoort but i NEVER EVER HAVE SIGNAL!!! If i search for signal, i CANT connect to vodacom!!! It keeps saying unable to connect!!! When i do eventually get signal for a few seconds via MTN or CELL C ...
Virgin Mobile has consistently failed to provide me with accurate billing statements since May, which statements I am billed for every month. In addition, their records consistently show that I have been making calls to myself from May till present. I started logging my calls this month and ...