Hi, I am shocked about the response I got from Virgin Mobile. As you can see my previous complaint, it was also about Virgin. Well, today is not any different. I have cancelled my contract with Virgin after two years, one of the reasons were our reception is very bad and I had no option to change ...
I HAVE A PREPAID NUMBER FROM VIRGIN MOBILE I HAVE NOT USEDE IT BUT IT WAS ACTIVE IN MY DAUGHTER PHONE NOW AFTER TWO MONTHS I BOUGHT AIRTIME AND WANTED TO LOAD AIRTIME IT WAS NOT VALID AFTER STRUGLING TO PHONE FROM A NONE VIRGIN NUMBER I GET TRANSFERD FROM PERSON TO PERSON JUST TO BE TOLD THE NUMBER ...
After several months of complaining about the billing departments terrible accounting, asking repeatedly for a hard copy of my contract and a full recon of the account; I am at my wits end. I am billed differently each month and never according to the contract I agreed on. I have no idea what the ...
I cancelled my 24 month contract and reverted to pay-as-you-go on Jul 29. On Aug 15, I received my last MobiBill for the cancelled contract. It states first that the total I still owe is 1022.02, but directly below that, says the outstanding amount is 1091.54. I downloaded my invoice to confirm the ...
I've been trying to do a sim swap since last week friday, and today after I managed to get through to the call centre they tell me the 2 sim cards I bought are faulty, even through they are still sealed. Now I must go buy new sim cards but there's no guarantee that they'll work. I found 3 of their ...
My parents who are in their 70's are just trying to find the best option for them in the complicated world of Mobile Phones... They do everything the right way! They pay their bills! They have a conscience! However, they are being treated so badly by Virgin Mobile Accounts... not the staff, they ...