I am still waiting for a response from Tracey Lee. Its been almost two weeks since our conversation about the capacity levels at the Greenstone gym's studios. Nobody seems to know what the capacity levels are. It is an important safety requirement. Greenstone Virgin Active did anticipated an ...
I'm writing to Tracy directly here as all my other means of contact are ignored. Tracy, you have not investigated anything or got back to me as you repeatedly promised to do and it is only in answer to the Hellopeter reports I've written that I've received any reply. As you know, Virgin Active is ...
I I have a virgin active membership. I agreed upon taking out the contract that an amount of R131 BE DEDUCTED monthly nd that is the only reason I took out the contract. Last month withou warning 399 gets deducted, without any warning or communication which as a result the money a left for ...
I joined Virgin Active Claremont in mid August. On the very first day I visited the gym to discuss membership, I was left to wait for 10 minutes while the front desk staff (students!!) were happy to chat, make jokes, flirt with each other etc. While the salesperson was really friendly and took me ...
Dear Virgin Active (Tracy-Lee) Please accept this letter of my sincerest gratitude. Yesterday when I logged a complaint on this very site about a fee hike and I was expecting to be ignored or months before anyone responded, as that is the norm these days, but instead you proved to me that I am not ...
I would like to log a serous complaint about virgin active, since yesterday and today there is no water. I mean how can you run a gym without water??? When there is problem with equipment they took time to repair it, even steam room it took them 2weeks to fix it? The gym doesn't have enough ...