Dear Virgin Active (Tracy-Lee)
Please accept this letter of my sincerest gratitude.
Yesterday when I logged a complaint on this very site about a fee hike and I was expecting to be ignored or months before anyone responded, as that is the norm these days, but instead you proved to me that I am not just a number and that my loyalty to you means something.
So Thank you for the effort to make things right and for helping me keep my membership.
I will continue to be a client of yours well into my old age.
Kind regards
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