For six months now, I have been trying to tell Virgin Active that our contract is over and that i don't owe them a cent. They tell me that a Retention call was made and therefore they will continue to debit me. I never received a Retention call and never agreed on reinstating the contract. Victoria ...
My husband and myself went to the Randburg Club on Saturday, 28 Sept 2013, to join this club. Now this is not our first time, but our needs are different now and i am pregnant so i wanted to find out about what activities that are available for me, and my husband wanted a weight loss programme. The ...
I use many different branches of Virgin Active both in Johannesburg and nationally and almost without exception, apart from the excellent facilities, the friendliness and helpfulness of the staff is superb. I would like to make particularly mention of the Milpark Branch which I have been using ...
Virgin Active, via their call centre and my local branch of which I've been a member for 8 years, refuse to freeze my membership (on valid medical grounds) because I joined at a discounted rate through a rewards partnership - Discovery Vitality. I am unhappy about it and posted the issue on their ...
Firstly, I would like to say that I really love the new Sunningdale gym. The staff are great and the equipment top notch. However, the 'music' (I use the term loosely) is absolutely horrible. While I'm sure that it appeals to some gym users (i.e. 15-18 years olds), they are a small proportion of ...
My daughter was turning 18 so Virgin contacted me a month before to advise that we needed to change her membership. They advised that she would now pay R110 per month. They said they would call 2 weeks before her birthday to arrange an appointment to make the changes. I was happy with this, They ...