I have not in a long time had such great service as I received from Piet Matihoane from Virgin Active Menlyn. I had a problem with my Vitality membership and he helped me until the issue was resolved. He even contacted Vitality himself and sorted it out when Vitality did not even try to assist me ...
Today a very rude unproffesional person called me, becuase i'm asking proof of Virgin Active that my boss is paying my account, I know my boss do, but I want it from Virgin Active, I dont want after 5 or 6 months a letter on my table thats saying i havent paid. (it happend before with a family ...
Never in my life have i seen such bad service. To list my primary concerns: 1) Invalid contract was issued to the wrong gym. 2) Non compliant to Consumer Act. 3) Bad service in the form of no one wanting to corect the error they made. 4) No comunication of what the actions are that I must follow or ...
I live in kempton park and I work in Bedford view, I recently joined Virgin active Bedord view for various reasons like getting fit, but my greatest reason for joining as I stated when joining was to be able to beat the morning traffic by coming to gym in the mornings fro 6am to 7:30am. Now I have ...
I joined virgin active jan last year. In may I froze my acc due 2 the fact that I was out of work, wen my acc was unfrozen in oct my acc was immediately handed ova 2 the lawyers.worst part is that I made arrangements 2 pay wat I owed but wen I went 2 the KC branch I was told I cudnt pay my acc. I ...
I am currently looking to start a new membership at a gym with decent equipment and at the very least, friendly service. Needless to say I expect the up most respect and service while trying to join the GYM. As I arrive there I am greeted by an arrogant desk jockey, by the name of Megan who tells ...