On January 8th, I walked into Virgin active Morningside to enquire about changing my membership to Vitality with Nkosi Masuku. At the time I did not have the R800 upgrade fee required so I left the transaction undone. I was than called by a consultant from Morningside Virgin Active (Nkosi Masuku) ...
Virgin demands my bank details even if I'm paying cash for their services. This is an unnecessary invasion of my privacy and will soon be illegal in terms of the Protection of Personal Information Act. Not to mention their notorious of monies not owed to them, straight out of peoples bank accounts. ...
I was a bit late to pay my account so I went into arrears, When I settled my entire account I could not gym an entire month without trying to explain that I did settle the amount. Virgin Active went and deducted the amount on the wrong contract. So every time I went to the gym they said I cannot ...
I'm happy to say this Virgin Active took my matter with both hands when I was having a problem to be refunded. I'm glad to say Tracy Lee took my matter I got my money within 3 days, Tracy please keep doing the same thing even to other customers because you understand the important of the customer. ...
I went to my home gym (horizonview) to attend a class, only to be told that my access was restricted to 4pm. When the 14th Ave sales staff called me and came to where I lived on 31 March, so I could sihn a contract, I asked them about any restrictions and was informed that my "Club" ...
I REALLY DIDN'T KNOW CHANGING BANKING DETAILS IS ROCKET SCIENCE!! I changed my banking details with virgin, went in 2 weeks before the end of may. Come end of may they try to withdraw it from my previous bank account. First Monday in June I went in and told the lady listen can I pay for the month ...