I arranged and paid for a voucher for my sisters birthday (on 20 April 2013) to be delivered. I was promised delivery on Monday 22 April 2013 and to date still NO DELIVERY OR RECEIPT OF VOUCHER!!! After calls from Head Office and rude staff members promising it will be delivered. The voucher has ...
On the 23rd of March my husband went to the Waterfront shop as he wanted to purchase on his account which he settled last year November 2012 and to our surprise the lady at the till said he's account has been blocked and we don't know why the account has been blocked she advised him to reopen an ...
I am extremely unhappy with truworths, I went and bought a skirt which cost R220 and the size was a bit small so i returned it for the same skirt of a bigger size. I didn't need a refund just wanted to exchange. I was told that i need to produce the card i used to purchase the skirt they will ...
Due to surgery i was unable to leave my home for a few weeks. I shopped online with Truworths as i am an account holder. The delivery was efficient and the clothing and shoes were well packaged. Even if i had wanted to return anything, which i didn't, the process was explained to me clearly and it ...
I very seldom receive good customer assistance at Truworths stores esp Chatsworth, staff dont even greet you when taking your payment! & after Chatsworth persuading me to purchase a shirt (wrong size) then telling me they will order the correct size & contact me, they never did & I ...
I bought a cellphone form westgate truworths and the phone would not work I took the phone back after 5 days of paying the phone, the guy that was helping me could not even speck English so I asked to talk to the manager and when I explained the problem to him he told me it was not his probem and ...