Being a preschool with learners aged three and a half to 6years, a telephone service is of utmost importance. On Monday, 9 September 2013 we discovered a break in our service. We contacted Telkom who advised that a technician will be despatched between 8 am and 3pm, to no avail. We then followed ...
We've had a line fault for nearly two weeks on our ADSL. Almost every day we try to contact Telkom, and we talk to our service provider (WebAfrica). After much tinkering, we again prove that the problem is with the line, and an "urgent" ticket is entered requesting a technician to come to ...
Decided to get internet from Telkom. Took myself a Promotional special that included, Uncapped, 1mb line, Wireless Router and 3g Dongle with once off preloaded 500mb data. I AM YET TO RECEIVE THE DONGLE AS THE STORE IS ALWAYS OUT OF STOCK!!! True reflection of " you Never get what you pay ...
My daughter is deaf and I applied for the ADSL line on her behalf, as recommended by Telkom. I can not stress the amount of trouble I had from day one, wrong installation date. Wrong address. Telkom employees refusing to help me telephonically as they insist on speaking to my daughter. No system in ...
I cancelled my Smart Access number and was told that there is a months notice required - no problem. But the line was cut he following day, big surprise! And now I am told by Charmaine, a supervisor at 012 311 4150 that the" law of the company" is that I will be charged for the notice ...
I would once again like to thank a lady called Promise who works in Telkom's call centre. I called there today and was very pleased with her service. All her questions seemed sincere and every moment she had me hold she would within a period of 30 seconds assure me that she was still there. I ...