After reporting a fault on our telephone line, we were informed that the matter would be dealt with within five working days. Within the hour, an SMS was received, confirming the reference number issued, and an hour later, a further SMS was received, confirming that the matter was being attended ...
Reported my ADSL line down around 2 weeks back, speed is pathetic on weekends, Tech came out on the Monday all worked ok for a week, this weekend same thing, telephone line dead, ADSL very slow (line syncs at around 512 K or slower)(call log 5ARK080913) Telkom keep clearing the fault a being ...
I just called in to query my account which was double what it should be, the agent kept blaming the system and would not allow me a chance to speak, when I asked her to let me speak for a second i could hear her remove her headset and the call was disconnected a few seconds later. This is gross ...
Hi, We applied for a landline and ADSL on the 19th March 2013. We specific asked the sales lady if there where any known delays in our area. The answer was no... 6 months later and we are still waiting! I have been to the Telkom shops Umhlanga and Gateway asking for updates with no response. Latest ...
I spoke to Zizo who was very helpful on the 9th of September. It comes as no surprise that after Mweb released the ADSL line to Telkom, they did not update the status and refused to log a moving of premises order until Mweb has release the line. After a second call to Telkom they realised their ...
My invoice for August and September shows an amount for R202.25 (ex vat) for something called unnecessary call-out. A technician came to fix a problem sometime in July and that was why the amount was included in the August invoice. I have no idea though why the amount is included in the September ...