My ADSL service stopped working on the 11th of November 2013. I have logged the call and haven't received any feedback as to the fault or when they will have it resolved. I escalated at the Telkom shops phoned the call centre and even received an invoice, when I escalate to the shop stating that I ...
I'm trying to downgrade my ADSL line speed from Fastest to Fast. I've dialed the call centre number 10210 and chose option 4, but no one is picking up. After 30mins it still says the consultants are still busy. I'm starting to believe EVERYONE in that department is still on holiday! Please help! ...
Good Day I am utterly disgusted and I simply do not know what to do about Telkom's ongoing bad service. I tried to call and email and make arrangements on the web, but nothing happens. When i call i cant get thought to someone or they put the phone down in my ear, without even saying a word. I ...
I have had this line installed just over a month ago and I have not had a single week of good connectivity. I do how ever have a list of fault reporting referancece. some that were adhered to some that were closed because someone thought fault was repaired and felt like closing the referance. Best ...
I have a fixed monthly (callmore) phone & internet account. In November Telkom added R632, 00 onto my account for internet. They admitted it was a billing error and will correct. December's account still shows the amount as outstanding. They promise to correct their error. Now I'm receiving ...
My wife and I were promised a discounted rate for renewing our ADSL contract with Telkom. The contract is in her name. We have been billed more than the promised rate every month. The person I spoke to at the call center promised to investigate and give me feedback. The only reference I was given ...