Evening Escalations team, I have to log a call tonight for the same incident for which I have logged calls continuously for the past year. This is our problem: o Whenever it rains, we pick up a phenomenal amount of static on our voice line. Note, we also have DSL facility on our line. o We then log ...
I have never had the displeasure of dealing with a group of people as disinterested and inefficient as the supposed customer service agents and managers at Telkom. June of 2013 I had a 2meg ADSL and home phone for which Telkom had to send an engineer and refund me numerous times as they were unable ...
ARS 240703. So it has been 3 DAYS and Telkom has still no do anything about giving back my money. After they said (the problem was forwarded to the relevant department). INCOMPETENCE!!! Like I said no CHANGE From a first time customer YOUR COMPANY IS INCOMPETENT AND SLOW AND DON'T!!! All I want is ...
A technician walks in to my place on complaint and fixes the line from outside and then come in side the premisses and tells me that that due to storm and lightning the damaged line has been fixed and now all i have to do is to BUY MY OWN DSL FILTER to start using the line again. I BOUGHT MY OWN ...
Telkom debited my bank account for products that I did not sign for or recieve. I applied for the MiFi internet and Samsung Galaxy S4 special in November but was told that the shop was out of stock. This is after my application was approved. Did not sign acceptance or anything confirming that I ...
Phone has been out of order since 29 November. Reported - tracking number given on 16 December. Escalated 3x (on website, personally at telkom outlet (Cresta) and telephonically ...