I called through last week to Telkom and spent almost 2 hours on the phone talking to a consultant her name was Nelly. Nelly was supposed to do a recon on my account and call me back last week already and until current no call. While talking to Nelly her supervisor was also present and until now ...
Every two months my phone line is down. We report it via sms or by phoning and the response is always the same. You get a sms very quickly with a reference number. And then Telkom dissapears into a black hole and they die in silence. There are no updates, no one calls to come and check on the line, ...
Our Company acquired another company (Siyaghopa 169) on the 1st of March 2011 and requested that the acquired Company's account must be transferred to our company. I send all the documentation to Telkom as requested and after two years and numerous phone calls and emails, no one has replied to me ...
We have been a Telkom customer for the past 2 months. First having applied for 5GB per month decided to switch to uncapped on a 1MB line. Line is intermittent, lots of noise on the line and no matter how many times I call the 10210 number I get NO satisfaction. I have spoken to 5 consultants today ...
After getting a response on my first COMPLAINT about Telkom, I received a response with a reference - good so far. A day later I get a mail asking if I still require the service - if YES, I must to into a Telkom centre. Today - 16.01.2013 - I get my billing - it has now added one more month of me ...
Ref: 68964288A Previous Tel No: 0217830369 requirement to transfer service from Kommetjie Cape Town to Summerstrand, Port Elizabeth on 22 November 2012 using 10210 call centre. Was told that installation date would be 14 January 2012. This never happened. On enquiry through 15 and 16th January was ...