As per agreement agreed upon during December 2012 my total bill for the next 24 months unless I exceed the 5GB data per month should be R585.00 and not R738.63 as I've been charged for the past 2 months. If this is not rectified by 23 April 2013 I'm filling a report at the Consumer Commission for ...
I sat on the phone today with Ntsako trying to do a simple adsl line upgrade. I was for over 30mins in total on the line, after asking Ntsako to hold for me so that I can get a number he required out of my phone book he hangs up the line. I have the call recorded on my phone as evidence. Now that ...
On 10 April I purchased airtime from the Telkom Direct store in Centurion. After several days the airtime had not loaded onto my phone. i called the call-center but they could not help as there was no record that i had purchased airtime and was asked to go back to the shop. I went back on 17 April. ...
I use Telkom as my ADSL line provider (don't really have a choice) as well as using them as my ISP. I logged a fault on the 22nd of March 2013, for my ADSL line being down. I received an SMS two days later that the line had been fixed. I was out of town on business for 2 weeks so was unable to ...
I am now complaining to anybody that would listen and everywhere I can find.(Fault no : 89CTK110413) My Business like several others have been without service (Phone, Broadband and Speedpoint) for nearly two weeks and nothing is done to resolve this. I have complained and escalated the complaint ...
In addition to the report I wrote last week wrt to telkom I still have a business line and internet that is not working. I have been calling their call centre everyday of last week and my query is yet to be resolved. I called last Friday and finally a call was logged that a Technician come to fix ...