I faxed a repurchase form to Stanlib on the 13/03/2013.they sent me confirmation via sms that they recieved it.from experience i know that their turnaround time is 48hrs, but when I phoned on the 15/03/2013 to follw up I was told by Sello that it takes 3-5 business days (reason not given) I also ...
I would like to thank Quentin for the best service ever received from stanlib he is so efficient and friendly and very very helpful. I had lost all hope in the customer service at stanlib but he managed to restore that and made me restore my hope in them again, he restored my faith so much so that ...
What a disgrace Stanlib is! My wife sent through a repurchase request almost a week ago. We needed the money urgently and therefore specifically phoned Stanlib to enquire when the money would be available. Phoned every day and were told money would be available by Friday. Phoned on Friday and were ...
I wish to express my dissapointment on the service rendered by Stanlib, I sent through a repurchase on Wed 27/02 morning and on Friday 01/03 morning I called the call center to confirm when the payment would be credited to my account and the consultant confirmed that the funds will be credit on ...
I repurchased money from my Money Market Fund for provisional tax on 22/02/2013 before 12 0' clock. Today it is the 1st of March and money still not in my account. Stanlib policy is 72 hours to another Bank. My money will now only be in Monday because they were to busy. Who is now responsible for ...
I wanted to cash out unit trusts, an account I have had for 6 years with STANLIB. My instruction was not actioned. Three attempts at getting a response from the "customer service" call centre over a the course of a week, despite the fact that they promise a 24-hour response time to ...