I had described my awful experience with Stanlib recently on your site, whereby I was sent from pillar to post by call centre staff and got absolutely nowhere, except I became a very agitated and stressed client, hence I sent my complaint to you. Shortly after that, various senior staff, including ...
Stanlib service has gone from bad to worst. I have done several repurchases over the last couple of months and they promise turn around time of 24 - 48 hours and this does not happen. Phoning the call center they promise you dates and times just to get rid of you on the phone. I have on several ...
During 1999/2000 I purchased Stanlib shares through Helen Mckenzie who advised me the annual fee would be approx 1% pa, taking into account a 6% entry fee. Stanlib did not reflect fees on its statements so it was many years later that I discovered that the fee was approx three times higher and so I ...
I recently performed a transaction on one of my unit trusts. A few days later I received an email stating that they have noticed my address has changed as their mail got returned, to make matters worse, the address they have on their system is incorrect. I advised the agent that the address was ...
About 3 yrs ago, financial adviser who was v.good she just told him I would be managing my portfolio! I am still a very dissatisfied client and need to speak to a senior person in authority, but how??? ...
Dear Stanlib, I purchased my house ten years ago; unfortunately, the previous owners did not leave me with a forwarding address. So, when statements started arriving for these previous owners, I began returning them to the Post Office, clearly marked as Return To Sender. This continued throughout ...