Thank you to Barbara Egan and Sjanee Pillay from Stanlib for responding so promptly to the issues at hand. Thank you to Sjanee for contacting me and sorting out the issues. ...
Once more, I send a repurchase request. After another apology for ANOTHER DELAYED RESPONSE I get told that they cannot read the form I sent back. I ask why not. They say "We have to print the forms, scan it in and then send it to relevant department.' Ok, so who's fault is it that the form is ...
I phoned Stanlib twice already to link my Money Market account to the other accounts on the Internet, to enable me to transfer monies, view my accounts, etc. These accounts have not been linked, in spite of being told that it would take 2 working days. The 2 days have been long gone. I also tried ...
I went to my bank branch to deposit money into a Stanlib money market account. They messed up in not linking my Internet payments properly. After a lengthy period I managed to get through to Stanlib and requested they sort it out with my branch. They promised to revert to me, but never did. I guess ...
I wanted to do a repurchase on my Unit trusts. I have sent my docs more than two weeks ago but had no response. I simply phoned to enquire on the progress and to make sure they received my form. I was unsure of how to fill in the form and she got very impatient and accused me of shouting at her. I ...
You apparently don't receive repurchase requests via email, yet I get confirmation that you do. You never get back to me regarding issues with a repurchase request - I need to phone Stanlib to chase a repurchase request only to hear THEN there are issues. Why can't someone phone me sooner so we can ...