Being sent from one call centre to another as they dont want to immediately transfer you to the branch and they dont seem to understand English. Went through 3 different call centres for Std bank before I was eventually transferred to the Sasolburg Branch were Helena promised to work on my case ...
I had 2 cases of open with Standard bank. The first R1000 was withdrawn from my Credit Card account. As soon as I got the SMS I phoned the hotline and reported the incident and a case was opened. (I must say the person who I dealt with was very efficient and helpful) My Credit card was then ...
One essential service of any bank is to keep record of your account so that if any situation may arise you are able to prove that money went in or out. Today I again needed a proof of payment in order to prove that a payment was made and that the company received their money. Normally this is a ...
I went in to the myersdal branch twice over december with a very simple query, i want my cellphone banking changed over to my new cell number, and my notifications changed so they come through on my new cell number, now i receive my notifications but not my otp codes that are still going to the old ...
I noted on my interned profile that my cheque account does not reflect any more. On contracting the Call centre (it is the ONLY number available) I was informed that the account was closed because it has not been used in 6 months. I hold an access bond at Standard Bank. The cheque acc is utilised ...
As a new Standard Bank client I expected a lot from them having seen their services through media. On December just before New Year's day I went to withdraw at an atm in Jabulani Mall. When I got there Eventually became a statistics on as I became a victim. I reported to Standard Bank's call centre ...