I totally agree with the previous complainant 100%. Impossible to get help via Call Centre. I had a business discussion with a Richard Fahey. He promised to get back to me with an answer last Fri - but failed. I've tried to reach him many times and am told he is not available, is out, can't take ...
Heading for 3 months with no service delivery re: my claim. I never manage to get through to anyone in the call centre for under 30 min of holiding on; and never have my calls returned when promised... I have not received any advise re: excesses payable and have had a second appointment with a ...
After making an online payment via the standard bank site a proof of payment is not emailed through despite trying on three different occasions. On call in the call centre i was told that there is no way they can assist and it will take 4 working days to resolve. I find this unacceptable for a ...
I had an unfortunate incident where a fire broke out at my home. On the 6th on Jan the fire broke out and destroyed an area of my home. On the 7th on Jan i logged a claim at 1st the team that dealt with the claim sent out an assessor Yusaf, he was polite and very efficient explaining who will come ...
I refer to my previous report. Standard Bank reported that they have resolved the issue with MBD Inc. This issue has still not been resolved. Even though the sms' I receive is irritating, my biggest concern is that I will be wrongfully placed on ITC, which will be an even greater issue to resolve. ...
We put in a claim with Standard Bank house hold insurance for the hail storm damage. You wait for hours to get to speak to some one. They have inconpetent contractors working for them. Still waiting for this to be resolved after many months of waiting. ...