I was billed twice on my company card for a overseas plane ticket. I sent a email as instructed by the call centre on 20 September. I phoned they told me someone would call back, no one called me back. 23 September I sent another mail. no contact. 25 September I sent a mail to the SAA customer service, also complaining. To date NO CONTACT. what do I do?? why should I the customer have to run after them all the time, I had to go through the same hassle to get my return flight changed I had to keep phoning them to get info and then they still charge more than 20% of the flight value - no-one follows up.
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