I recently booked a flight using my SAA voyager miles. Voyager deducted miles equivalent to 2 flights and not 1. I have called and spoken to a number of persons including Savit, the supervisor, promises are made to return my call, which has not happened. The service is no existant! Very ...
I am very sad and shocked that SAA have decided that parents travelling with infants are now only allowed to travel with EITHER a pram OR a car seat?? This means that for me a pregnant mother with a heavy 14 month old toddler travelling from CT to Harare, if i take the pram (I am not able to carry ...
I am trying to book a flight online on the SAA website from Maputo to Jhb. The only payment option I am given is PAY LATER. Suspecting this is due to me logging in from Mozambique I asked my wife to try from SA yet she too is only given ONE PAYMENT OPTION - PAY LATER. I received an email with a ...
I bought 2 "economy" return tickets from JHB to London for the eye watering sum of R13k each. Tried to upgrade to Premium Economy and was told that although there were seats available my tickets were not upgradeable because they were of a lower class (discounted economy). If13k is a ...
I am booked to travel to Kenya and back with my family. We tried to change the return date and we are being charged more than the total return airfare just to make the change. How can changing the dates cost more than the total return far under normal circumstances. To make matters worse, when I ...
I flew with SAA to Perth on the 14th of September, flight 280. After take off and wanting to enjoy the on board entertainment, I discovered that the remote for the on board entertainment was faulty and as such could not select let alone watch anything. The lady sitting next to me, had a similar ...