Hello My mother called in to get authorisation for a procedure that needs to be done under anaesthetics tomorrow. Because the procedure is not one of their covered procedures is advised she has to wait 2 - 72hours to see if she will get auth... After the doctors' offices emailed the medical aid ...
This is the 4TH time I write to Hellopeter. The 1st time somebody phoned me the following day... but STILL WE DIDNT RECEIVE OUR MONEY!!! We were on Resolution Health. Our membership nrs were 18 38 30 18 and 18 38 30 34. I went for a MRI last year April. I had to pay R6000.00 out of my pocket!!! ...
Hi, I am extremely frustrated and highly disappointed in the lack of interest Resolution Health has shown in updating my bank details. For three weeks now I have been faxing and emailing the change of Bank Details forms, yet every-time I call to find out if it was received I was told that they ...
RESOLUTION ARE VERY POOR IN GETTING BACK TO THEIR CLIENTS. I SENT AN EMAIL ON 24/01/13 REQUESTING AUTHORISATION. GOT NO REPLY, I THEN CALLED THEIR HELPLINE ON 31/01/13 IN DESPERATION, HELD ON FOR THE LONGEST TIME ONLY TO GET AN ANSWER "WE ARE OFFLINE". AFTER SPEAKING TO SOMEONE I THEN ...
I initially sent my resignation a month in advance as I was supposed to, however, they did not receive it. I was therefore debited for February, whilst I have joined a new medical aid. The new medical aid requires my membership certificate in order to change my membership to be effective 01 March ...
Good day I've emailed the detail below to Client Services on 07/02/2013 with no feedback up to today - this is pathetic. I need an urgent answer: Please explain why the account for Du Buisson, Kramer, Swart, Bouwer Inc was not paid? Practice number : 5200431 Reason code is 206 : Exclusion on this ...