I wanted to put my grandfather on my m/aid, I was told because of his age he should get his own m/aid seeing as the cost will be the same - a principal member contribution. We completed the documents send it had to try to get hold of the broker, found out after signing documents that a late penalty ...
I posted a complaint in early January 2013 about a problem which occured in December 2013. I am still trying to get this problem sorted out. They still have not read the email which I sent on the 18/1/2013 because their system hangs and they cant read the email??? I have spoken to numerous call ...
My mother has been a member of Resolution Health for 7 years and the last 2 months we have had endless problems in sorting out her claims. With much effort and numerous phone calls and being on hold for a minimum of 15 minutes at a time, we managed to sort out her claims. NOW her monthly ...
I PUT IN A COMPLAINT LAST WEEK AND NO ONE EVEN RESPONDED. NICE WORK RESOLUTION. THATS REALLY SHOWING CUSTOMER SERVICE. ...
Last year 2012 we changed our Medical Aid Option to a cheaper plan. Not sure who messed up, but I am sure it was'nt my husband's work as Resolution Health notifies employers of any change of contribution. Anyway the incorrect deduction was taken off his salary. An amount of R2147.00 was overpaid to ...
I have been a member of this medical aid since 2002. During this time they have always covered my mammograms which fall under preventative benefits. Come the 2013 benefit structure, these benefits are not covered on the Progressive Flex option any longer. Can somebody please explain to me why my ...