I would like someone to explain to me as to why my membership was deactivated. I have been trying to get explanation and I have been sent from pillar to post. At first it was I wanted to deactive my daughter as she has her own medical aid with no luck now when my other daughter turn 21 and is still ...
There are too many occasions where the support, positive feedback and great attitudes of your Broker Support department have over whelmed me. It is such a pleasure working with Great Staff at Resolution Health. Thank you Moonyeen @ Drs Burger Radiologists accounts department Kempton Park. ...
On the 12 August 2013 my wife went to Margate Hospital Casualty and was sent for Xrays, which was done after hours and I had to pay R300. After submitting the receipt and statement to the claims department on five different dates via email, the last being 7th October and also spoke to Doreen on ...
With a previous claim made, I had to wait months to receive my money. Their excuse was that i I sent the claim form to customer care rather than to claims. And it takes -2 weeks for customer care to forward email to claim dept. (really!!!) And now on the 13th of Sep I sent a claim but forgot to ...
My son had to go to the casulty room on the 24 Sep 2013, which our medical aid had funds available, when i got my statment this morning, the account for the doctors visit was not paid for as it was given a code of a gp doctors room, i spoke to Linda in the claims dept with a ref 557591 saying the ...
Currently on a hospital plan. After 1 year some chronic medication can be claimed. Paid the doctor R600 to get check up and codes. Pharmacy phoned to activate chronic..no they need reports. Ok so I send the reports of the Chronic medication (Diabetes, Osteoporosis, Asthma and Peptic ulcer). Neither ...