Someone from the Headoffice phoned my wife to renew her subscription of which she explained to them that we could not afford it now and that we would consider it at later stage. He then suggested a payment option of R129/ month for the subscription of which would be easier or more affordable. My ...
We booked in to Protea Hotel Kruger gate on 27 December 2012 and the experience we had was nothing short of horrific. Upon check in at roughly 4 pm the room was still bein serviced. While we were still in the room housekeeping knocked about twice to bring in supplies. I would have expected that 4 ...
I'm extremely irritated by the fact that I had to call my own bank to have the authorisation amount reversed. Four working days after checking out and the authorisation hadn't been reversed. When I called the hotel, they told me that they know nothing about the authorisation amount that was taken. ...
After a first bad experience at the Protea Hotel in Tygervalley, I was asked by Brenda (the hotel manager at the time) to please return and experience exceptional service and she promised to make it worth our while. We decided to take her up on her offer and spent 6 nights there over the festive ...
We stayed at the Protea Hotel in Clarens 30 Dec 2012 - 01 Jan 2013. Although we had a wonderful time at a fantastic destination, we did encounter a problem with regards to the restaurant and I sent a letter to management afterwards. I felt that they dealt with this problem promptly and that they ...
On arrival at the hotel on 8 Dec 2012 we discovered the municipality was cutting off the electricity between 8am and 5pm for the next few days. I was put off as would have expected to be notified of this before our arrival and given the option to stay elsewhere or to cancel our trip. I called the ...