On the 2nd of July 2013 I faxed thru a cancellation Letter for a savings policy. Where in I asked to let me know what procedures to follow. I didn't get an answer from Old Mutual. I then phoned the client services (11th July) where I spoke to NARESH MOODLEY, who helped me by sending me the ...
I am extremely unhappy with the poor service that I have received from Old Mutual. I had asked to cancel my policy twice, yet this morning money has been debited from my bank account. I phoned the call centre again this morning to explain my situation and while looking for my policy number on my ...
I have been trying to cancel my policy for 4 months now. Instead, every month my account gets debited for an investment plan that i DO NOT WANT. I tried cancelling by calling and they refered me to my financial advisor- who no longer answers any of my calls. I have even gotten blacklisted because ...
I cancelled my policy 6 months ago at old mutual via my then financial advisor but still they are taking R531.00 each month .yesterday they also debited my account and they still didn't refund me money which they took for 4 months. I'm asking hello peter to help me with this as it is affecting my ...
On the 19th of July 9:05 am. I sent a complaint to old mutual's complaint department and I was advised that their SLA is 5 day but i still haven't received any feedback from them. they sent me a statement that does not even have the remaining term on my contract. i beliwve that this is my account ...
Like other similar reports, I resigned from my job in April 2013 and the documentation for my claim payout was submitted on the 23rd of April. I received an sms confirming receipt of the documentation but no further correspondence has ever been received from old mutual. I have spent hours on the ...