After talking to 5 different poeple and asked security questions a million times and forced to hold for an hour, old mutual call centres (ALL) STILL cannot produce my TAX CERTIFICATE! Theres nothing more irritating than being sent pillar to post and NOBODY has the competence to produce a TAX ...
Good day On Friday I noticed Old Mutual deducted 2 x R250 from my bank account for a policy yet I did not have sufficient funds in my account. I know if there is no money in an account the debit order I'd returned. Plus if no premiums are paid towards a policy it lapses. I now owe FNB R547 because ...
I had a RA at Sanlam and moved it over to Old mutual last October 2012, into a Living annuity. The Financial advisor put my money into Money market account against my wishes (My wife was also present at the time), I requested that I was interests was in a more balanced fund. I did not receive my ...
I am so not happy with the way Old mutual is making us run around when we claiming our dad'policy, my dad passed on last year july and he had a funeral policy with them and the beneficiary was he's ex wife that we don't even know where he is, we tried explaining the story to them that we need the ...
I gave notification for a death policy to be paid out. It's been sitting with the Claims department for well over a month without any feedback. I've written to [Email Removed] and received the usual automated response, and normally within 5 days I receive an email from the service desk telling me ...
Policy due to pay out. Each time a follow up is done on the progress of the payout, different stories, excuses and advice is given for non-payment to date. Question is, is this Old Mutals way of prolonging the payout? Would appreciate advice from a Senior/Knowledgeable staff member on what the ...