I had purchased a ring for my wife as a birthday gift from the Phoenix store to the value of R8930, 00. At the time of the purchase, I had asked the salesperson, Shantal, about their refund/exchange policy and was told that they will gladly exchange it for something else or refund me if there was ...
I bought a watch in January and paid with my credit card. The money got deducted twice from my account thus I paid double. I took my bank statements and slips and asked them to refund the second deduction. The staff in the shop cannot do anything without the manager and the manager is NEVER ...
I purchased a Guess watch for myself, but was given another watch as a gift days later, and so wanted to return the Guess watch to NWJ for a refund, as I don't need two watches. Because I had asked for a refund a mere 3 days after their 10day return date, I was refused and told to just keep the ...
I both my wife a watch from NWJ Montana in December. On the 27th of December we took the watch to NWJ in Mosselbay to have the watch ajusted as it didnt fit her. We got to our holiday home and she took it off as we wanted to go swiming. Got back late that afternoon and as she wanted to put it back ...
I received a response on the 09/01/2013 of my previous complaint against NWJ. Hello Aadel, Good morning Your complaint via the Hellopeter website is noted. I will contact the Store Manager this morning and ask her to liaise with you telephonically to resolve your complaint. Regards NWJ Customer ...
MY HUSBAND BOUGHT ME A SILVER FANCY CUBIC ZIRCONIA AND COLOUR CZ FANCY DRESS RING FOR CHRISTMAS. THE PRICE WAS R1520 AFTER DISCOUNT R988 INC. ACCORDING TO ME IT IS NOT A CHEAP ITEM. HE PAID A FURTHER R255 TO ENLARGE IT. AFTER 2 WEEKS OF WEARING THE RING, THE RING TURNS BLACK BUT ONLY THE SMALL ...