I took my Casio Pathfinder watch in to have the battery changed and got it back 3 months later damaged and when I complained no one was interested until I had to threaten with legal action and was given my watch back that was rebuilt with scrap parts. I wound no touch them with a 10 foot pole ...
In December last year I made the biggest decision of my life when I proposed to my then girlfriend. After much consideration, I chose NWJ as the destination for my purchase of the engagement ring. The service from the NWJ store was flawless however last week to my shock my fianc? told me that the ...
See mail below sent to their contact on their site (no phone number to call) and they did not bother to reply. I know they got the mail as I got their computer reply saying someone would deal with it HA HA. Hi I bought an engagement ring from your Greenstone store. The size of the ring needs to be ...
More than two weeks since i wrote my report with no response at all from them - it is clear that NWJ does not care about customer services and that it no use to complain here about their stores. Their is clearly no intend from the person answering complaints here to follow up and close the loop - ...
On the 18th of November 2012 I handed in a watch for repairs, they ONLY had to replace the crown, to date I have received no call to say that I can collect the watch it has been repaired. I have contacted them numerous times to find out what is the status on the repair, where they had a load of ...
I handed in 3 watches to them on 11 Jan. One of which I needed a quote for seen as it was a brand name, leather strap that I was asking them the price of. I had a quote from another company, but wanted to see who would come in cheaper. I get a call a few weeks later that one of the watches is back ...