Hello Neotel It seems to be so difficult for a potential new client to get a quote. Not only did your wonderful call centre not help me, they put me through to the Samsung people who supposedly were the "right" people to speak to.. After holding for 5 different people and finally getting ...
I called your call centre wanting to make use of your voice product for my new business, the most important factor being that I need to port my Telkom number. I spoke with Rebotile Mokgadi who advised me that this was possible and advised me on your packages. I chose one and when we tried to sign ...
In Nov 2012 I applied for a NeoConnect solution at Menlyn Retail Park. To date i have not had any feedback. When i phone nobody answers. I have been back to the store 3 times and I am told they are waiting on telkom to port my number. Working for an ISP i know Telkom does not take 5months to do ...
Neotel responded to my complaint posted on the 19 March 2013 stating that someone will contact me soon. One and half weeks have past and no one has contacted me. Reiterates my complaint regarding their poor service. ...
This is the second complaint that I am forced to post regarding the same topic with Neotel. In November last year I cancelled my phone with Neotel, the service ion our area was just not good enough. They tried to sell me a new internet connection package that I said I would think about, and that ...
I've been waiting for a month now for a replacement phone. I've been promised delivery 3 times, and each time nobody arrives and there is no apology. It seems as though there is no communication between the Customer Service, Technical and Logistics departments at Neotel. I'm not sure how a new ...