I gave a months' notice of cancellation to Neotel in November 2012, with the last payment at the end of December 2012. Neotel never cancelled the contract and proceeded to debit my bank account at the end of January 2013. After several phone calls to Neotel's initial unknown person, Thabo, ...
I had a data dongle, and it didn't work!!! PS Neotel your data service don"t work!!! I returned it the 2nd day and I got billed for it I took it up with them and they STILL didn't pay back what they wrongly deduct. GUESS WHAT?? THEY DEDUCT IT AGAIN!!! deduct money and you don't give the ...
I wrote a bad report on Neotel a week ago today, stating how 'uninterested' their staff seem to be in helping out a customer who has paid in advance. Neotel replied saying that the matter was in superior hands and that a consultant would be in touch 'soon'. Obviously it seems our definitions of ...
I'm a customer who did enquiry about Neotel coming to put in a prepaid device at my home after being very frustrated with the service I have been getting from Telkom, but not so sure about Neotel as well, and I thought after hearing a few good pointer's about them, but from myself just doing ...
1st request in July 2012 to cancel/stop account was by walk-in to Cedar Square - Fourways customer service. Completed form, signed and gave 1 month notice to end August 2012. Debit orders continued every month with consumption (Aug - October) as well. 2nd request was made in January 2013 at same ...
I have not been able to receive SMS on my handset (Neotel K203) Since February 2013. I have called the Neotel Contact Centre to report the matter and all the agents I have spoken to tell me that they have escalated the matter to their networks department and the only response they received was that ...