I called the Mweb contact center to cancel a service I have been paying for years, but have not been making use of. It was a domain name and a few email address. Issue 1: Tried to cancel by calling the contact center. My call was never answered after 27 minutes of being on hold. Aborted that option ...
I applied to Mweb to transfer my 2 domains to their business server: Website transfer plus exchange server mailboxes. Applied on 11 July and told turnaround time is 3-7 work days with no down-time (except time it takes to set up mailboxes internally). On my application 1 August set as target date. ...
After 2 months of waiting for my ADSL to be configured and constant logged calls between Mweb and Telkom, finally today i get resolution to the problem. With regards to this problem, i have never heard from an escalations manager to guide me through and comfort the process during this poor ...
I have been incorrectly charged by MTN - via MWEB on my out of bundle rates - and it looks like this is for the past 2 years. the claimed out of bundle rate is 29c per megabyte, but the invoicing is charging at 40c per megabyte - and I wonder how many other people have been incorrectly billled in ...
I applied WITH MWEB for an upgrade on to 2Mbps line speed in March. I was immediately billed for it from then and now realizing that my line is not that fast, I logged a call with the technical dept towards the end of July. REF 1203057. They are saying the fault with Telkom and its not their issue ...
I logged a call via email on 29 July (Contact 20130729000705 has been created for you.) and again on 30 July (Contact 20130730006155 has been created for you) to date no response. I then called the billing & acc's call centre on 31 July and spoke to Val to resolve my billing query. According to ...