After 2 months of waiting for my ADSL to be configured and constant logged calls between Mweb and Telkom, finally today i get resolution to the problem. With regards to this problem, i have never heard from an escalations manager to guide me through and comfort the process during this poor delivery. All i have ever heard from Mweb, was my issue had been resolved, but after the third logged call it got enough.
Now, to add insult to injury, my account that I signed up for and on my telephone line, was for a 2MB Uncapped all-inclusive bundle. I see that my line is synchronizing at 1MB. I called the call centre and they find out that my line that is supposed to be registered under the same telephone line as my home number, has been assigned a completely different number. As if i am using someone elses line. (Which they will probably be billed for).
So not only do i still not have the correct service assigned to my number, I now have to sit again and go through another process to wait for what I had originally asked for and signed up for to actually be activated. Mweb i signed up with you to handle this and take the headache away instead this has only been a terrible experience.
0 comments